Return Policy

Summary of Return Rules

Customer satisfaction is our priority. If you are not completely satisfied with your purchase, please follow the rules below to initiate a return.

Return Terms

We accept returns within 14 days from the date of receipt of the product. The product must be in its original condition and packaging.

Return Shipping Costs

Return shipping costs are the responsibility of the customer. This amount will be deducted from the refund.

Restocking Fees

We do not charge any restocking fees. The refund will be equal to the total of the returned product minus the return shipping costs.

Exclusions

We do not accept returns for items purchased on final sale. Such items are final and cannot be returned or refunded.

Return Procedure

To initiate a return, contact us at hello@egoundesign.com with your order number and the details of the product you wish to return. We will provide you with instructions on how to proceed with the return.

Contact

For further information or questions regarding our return policy, please contact us via:

Email: hello@egoundesign.com
Phone: 0516594688
Address: Via Guglielmo Marconi 1, Bologna